We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that we have received a Gold Trusted Merchant Award from Feefo in 2016, 2017 and 2018.
Jasmine Cottage - October 2018
“Company were very efficient, I booked online and everything was emailed promptly. The key lock code emailed a few days before, good contact with housekeeper confirming arrangements and cleaning deposit returned within the week. Would use again happily.”
Kerensa Lodge - October 2018
“We made a last minute inquiry and booking with Cornish horizons and they acted very quickly. We ended up getting Lucky as there was a brand new property which was available the same day. All the ladies on the phone were friendly, helpful and prompt. We’d been recommended Cornish horizons by a family member who uses them each year.”