We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that we have received a Gold Trusted Merchant Award from Feefo in 2016, 2017 and 2018.
Merlin Cottage - November 2018
“We had a fabulous time. When we arrived at the cottage there was a tray with tea, coffee, sugar and biscuits, and milk in the fridge which was a lovely welcome. Tom from Cornish Horizons rang us a couple of days after we had arrived to make sure everything was ok which was very thoughtful.”