We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that we have received a Gold Trusted Merchant Award from Feefo in 2016, 2017 and 2018.
51 Esplanade - April 2018
“Difficulty with out of hours phones at the local office can’t be helped but we felt a little frustrated on Saturday waking up to no heating and hot water unable to contact anyone.”
Chapel Mead - April 2018
“With our burst pipe the matter was dealt with well and resolved quickly with Charlotte, who was reassuring excellent plumber and electrician. We were pleased that after the initial help the company respected our desire to not have any more intrusion . We were able to discuss the matter of money to be refunded with ease and look forward to receiving this.”