We know holidays, we know Cornwall

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that we have received a Gold Trusted Merchant Award from Feefo in 2016, 2017 and 2018.

Minnows - October 2018

“Always a personal service and if the office is busy, someone will call back on the phone.”

Kitchen and dining area

Cowries - October 2018

“The holiday booking system is unsatisfactory having to pay the deposit in our case 15 months before the following year's holiday and favours those holidaying earlier in a given year.”

Dining area and lounge

Pebble House - October 2018

“Easy to book, and the correspondence was clear. We had a small problem with the property and your care team were excellent in responding and resolving the issue.”

Patio

Myebon - October 2018

“Excellent fast efficient service”

Lounge

Alderley Edge - October 2018

“Friendly and helpful.”

Sitting Room

Ossmill Cottage - October 2018

“Well done CH”

Rockhopper Cottage - October 2018

“Excellent service professional and friendly”

Garden

Seacrest Cottage - October 2018

“Cornish horizons dealt with our problems quickly and efficiently. They also keep in touch with us saying what they had done.”

L30010 - Sitting & Dining Area

Talland, Lemain Garden Apts - October 2018

“Excellent service from Cornish horizon staff in looe.”

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