We know holidays, we know Cornwall

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that we have received a Gold Trusted Merchant Award from Feefo in 2016, 2017 and 2018.

Sitting room

Cowslip Cottage - October 2015

“Efficient, friendly, knowlegable service”

Lounge and dining area

2 Pentyre House - September 2015

“Always first class service”

Lounge

Byre Cottage - September 2015

“Staff always very pleasant and helpful. I am not sure about the pre-booking arrangement for repeat booking , it can restrict other people having a chance to book a desired property.”

Kitchen / diner

Elm Cottage - September 2015

“Nice people to speak to”

External

Melody Cottage - September 2015

“No complaints”

Bedroom

4 Pentyre House - September 2015

“Lovely friendly staff in the office.”

Lounge

3 Riverside - September 2015

“First time we have used Cornish Horizons. Very pleased and
will use them again.”

Bedroom

Swallows - September 2015

“Very friendly company. We had to change the date of our booking and the staff that I spoke to could not have been more helpful, supportive and well informed.”

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