Self catering holiday cottages in Cornwall from Cornish Horizons. Choose a self-catering house, apartment, barn or cottage in Padstow, Newquay, Tintagel, Boscastle, Constantine Bay, Trevose, Bodmin, and throughout mid and north Cornwall. Quality assured accommodation up to 5 star luxury standard.

Cornish Horizons' Home Page Search for a self catering holiday cottage in Cornwall. To find out how to make a booking or if you want to contact Cornish Horizons Find out about our area, how to get here and other information about Cornwall Special offers
 

How To Book Or Contact Us

Click these links to jump to the
relevant place or scroll down the page

 Checking availability
Before making a provisional booking
Making a provisional booking

2008 booking conditions
Print 2008 booking form etc
Completing the booking form

Payments from UK
Overseas payments
Security bonds

Non family parties
Bringing pets
Minimum inventory

To contact us
Directions to our offices
Public transport

 

CHECKING AVAILABILITY

To check availability use the the '2008 Search by Price/Availability Menu' drop down box below.  Click the arrow on the right of the drop down box.  Then select the week which interests you to see whether the property you require is still available for the period you want.  Please note that weeks which are provisionally booked are shown as available until we receive a booking form and payment.  During Low Season the vacancy pages do not show whether a property is available for a specific week, but just show whether it is available for Low Season as a whole.  If you want to stay for less than a week click the short breaks link to find out how to work out a short break rent and to see when short breaks can be taken.
 

Search
Click arrow to view menu and click week required to view availability
Please note properties are shown as 'Available' on these pages until provisional bookings are confirmed

 

BEFORE MAKING A PROVISIONAL BOOKING

Before making a provisional booking please note the following:

  1. Pets - If you are bringing a pet or pets please check that they are allowed in the property you are booking and that there is not a limit on the number, type or size of pets allowed (this information is normally shown in the property INFORMATION AND FACILITIES section of the property details).
     

  2. Size of party - The total number of adults and children (excluding babies) in your party should not normally exceed the number indicated on the property details.
     

  3. Other restrictions - Check that there are no other restrictions referred to in the details which would make the property unsuitable for you. 
     

  4. Non family bookings - If yours is a non family party please note that bookings to single sex parties in excess of two or groups of single people where the majority are under the age of 25 will only be accepted if specifically agreed and, if so, special conditions might apply - for more information click non family parties.
     

  5. Booking conditions - Before you make a provisional booking please read the 2008 booking conditions (opens in a new window).

 

MAKING A PROVISIONAL BOOKING

If the website indicates that the property you wish to book is available you will need to contact us for confirmation.  This is because a provisionally booked property will still be shown as 'Available' until the booking form and payment have been received.  Contact us as follows:
 

  1. Telephone - 01841 533 331 (or +44 1841 533 331 if calling from overseas).  Please ensure that you only dial four lots of threes as the company who have the number 533 333 are getting very belligerent about people misdialling our number - thank you.
     

  2. Fax - 01841 533 933 (or +44 1841 533 933 if faxing from overseas)
     

  3. Email - click to make provisional booking by email.  We will confirm whether the property you want to book is available for the dates you require.  If you email please include telephone number and other contact information.


Office hours - Our normal office hours are 9.00am to 5.30pm Monday to Saturday.  We are closed on Sundays and Bank Holidays.  As we are a small company, office hours may have to vary at certain times.  Occasionally we are not able to answer the phone because all our staff are engaged on other calls - if you get the answer service please leave a message and we will return your call.  We have a 24 hour answer phone service.

Applicant's reference number - If you have an applicant's reference number please tell us (you will have a valid number if you booked with us or received a brochure from us in recent years; you should find it on the booking form sent with the brochure).  If you do not have a reference number, advise us and we will give you one.  You should use this number on any further correspondence and on your booking form.

Linen hire - If you are making a booking less than three weeks before your holiday and you wish to hire linen or other available items from the owner or from Padstow Management, you must let us know immediately and we will give you further instructions.  In all other circumstances linen can be hired using the form included with the receipt for your payment.  For prices of hire items click hire service.

Please note that we only hold a provisional booking for seven days so you will need to post the booking form and make the payment IMMEDIATELY after contacting us.

 

PRINT 2008 BOOKING FORM, BOOKING CONDITIONS AND PROPERTY DETAILS

You need a 2008 booking form, booking conditions and an up to date copy of the property details.  If you do not have a brochure you can print these as instructed below:

  1. Property details - Click cottages sorted alphabetically to open a window showing all our properties listed alphabetically.  Then select the one you wish to book and print the details on your printer.
     

  2. Booking form - Click 2008 booking form and booking conditions and print a copy on your printer.  This is in PDF format so it will only work if you have Adobe Acrobat Reader installed.  Virtually all business and many personal computers will already have this installed.  If yours doesn't then click Adobe Acrobat Reader to visit Adobe's site and download this free of charge.  If you cannot do this see below.

If you have been unable to print the booking form as detailed above then try the following - click alternative 2008 booking form and booking conditions and print a copy on your printer.  This uses a graphic file and so will take some time to download.  In addition the sizing may be affected by the way your own computer and printer are set up.  If you do have a problem with sizing then try right clicking this link save 2008 form to computer and selecting 'Save Target As...'  When this has saved to your computer try opening in a programme such as 'Picture and Fax Viewer,' which should allow you to fit the form onto a page to print.  Also read 2008 booking conditions.

 

COMPLETING THE BOOKING FORM

We hope that you will be able to complete the booking form fairly easily, but if you have problems here is some additional guidance. 

Section Aa and Ab
Complete your personal details - this is self explanatory, but don't forget to enter into 'Your Applicants Ref No.' box the reference number we gave you.

Section B
Enter the name of the property you are booking.  If possible indicate the week id number which is the week number shown on the relevant Availability page.  When entering your arrival and departure dates PLEASE also list the day of the week relating to both.  Please note that although the arrival and departure times are usually 3.00pm and 10.00am respectively this is not the case with every property so check these on the INFORMATION AND FACILITIES section of the details of the property you are booking.

Section C
Complete details of who is coming and include ages of all people who are under 25.   If you are bringing a pet or pets please give details in the space provided.

Section D
Enter the rent for your holiday in the first box (do not include any hire charges - use the hire form for this - we send this to you later).  If you are bringing a pet you will normally have to pay an additional charge - see details of property you are booking (the weekly rate shown includes part weeks as well), enter the pets charge in the second box.  In box 3 enter the total of boxes 1 & 2.

Section E
If you can remember, please tell us where you originally found our name - here are some examples:
(a) if you found our web address in a guide such as 'Cornwall' please write Cornwall. 
(b) if you found our address or a link from another website such as 'Cornwall Online' please put this even if you found Cornwall Online from a search engine
(c) if you found our address directly from a search engine, such as 'Yahoo' or 'Google,' please put this.  
(d) if you have booked a holiday from us before or if you have had a brochure in the past just write ‘Ex’. 
THANK YOU 

Section F
Payments can be made in a variety of ways - to find out how you can pay either click payments from UK or alternatively overseas payments (each link will open in a new window - so close after use).

If you are paying by cheque or postal order (we don't recommend payment in cash by post) tick the first box and complete the amount you are enclosing.   If you are booking more than eight weeks before your holiday we require a deposit of a minimum of 25% of the total rent shown in box D3.   If you are booking eight weeks or less than eight weeks before your holiday you will need to pay the total rent shown in box D3.  

If you are paying by credit or debit card tick the second box and then complete Section G.  Please note that all card payments are subject to a 2.5% surcharge except UK debit cards.

If you have already paid by card over the phone just tick the third box and ignore Section G.

Section G
Only fill in this section if you have not already paid by credit or debit card and wish to do so.  Be sure to tell us what card you are using by deleting the cards that don't apply.  If you are using a type of card which is not listed please call us for advice (NOTE regarding American Express - we do not normally accept American Express payments due to the surcharges incurred, but if you have no other means of paying contact us and we may be able to make special arrangements at extra cost).

Tick the first box if you are booking more than eight weeks before your holiday.  Tick the second box if you are booking eight weeks or less before your holiday.

Complete all the remaining boxes, although you only need to complete the address section if the cardholders address is different from details in box A and the issue number if you are paying by switch.  Please don't forget to include your signature.

Section H
Normally left blank, however if a security/special bond is required please complete this section and send your bond cheque in the post.  A security bond is only required if stated in the INFORMATION AND FACILITIES section of the details of the property you are booking; this will only apply to a few cottages.  A special bond is normally only required if yours is a non family party such as a single sex party in excess of two or is a group of single people where the majority are under the age of 25.  If this applies to you see special bond or security bond below for further details.

Where security/special bonds are due they should be enclosed when you send your balance or full payment.

Section I
Declaration - having firstly printed and read the booking conditions sign and date the form.
 

Post or fax the form straight away to the address shown in the 'SEND BOOKING FORM TO:' box.  If this does not print out on your booking form then our address is repeated at the bottom of this page.  Remember we only hold a provisional booking for 7 days.

Click to return to the top of this page

 

PAYMENTS FROM UK


Payments from UK can be made in one of the following ways:

  1. Cheques or postal orders - make out to 'Cornish Horizons'.  Please do not post date your cheque.
     

  2. Debit cards - such as Maestro, Visa Delta or Visa Debit.  Payments by these cards are free of charge (provided these cards are issued in the UK). 
     

  3. Credit cards - such as Visa or MasterCard.   These cards are subject to an additional 2.5% on all payments.
     

  4. Cash - we do not recommend that cash payments are made by post, but they can be made in person if you are coming to our offices to make your booking.
     

  5. Banker's draft - made out in pounds Sterling from a UK bank.
     

  6. Electronic transfers - from the bank of the applicant (the person booking the property) to Cornish Horizons' bank.  The applicant must pay all charges made by both banks for each and every payment.

We do not normally accept American Express or Diners cards, but if you have no other way of paying please speak to us as we may be able to arrange this subject to special conditions.

 

OVERSEAS PAYMENTS

Payments from outside the UK can be made in one of the following ways (we reserve right to change conditions about overseas payments if bank charging system alters):

  1. Cheques - cheques must be drawn from a UK bank and must be made out in pounds sterling.
     

  2. UK issued debit cards - payments made by debit cards issued in the UK are free of charge.  For debit cards not issued in the UK we charge an additional 2.5% on all payments.
     

  3. Credit cards or non UK debit cards - for all credit cards issued in the UK or abroad we charge an additional 2.5% on all payments.  For debit cards not issued in the UK we charge an additional 2.5% on all payments.
     

  4. Electronic transfers - from the bank of the applicant (the person booking the property) to Cornish Horizons' bank.  The applicant must pay all charges made by both banks for each and every payment.
     

  5. Banker's draft - made out in pounds Sterling from a UK bank.

In other cases the applicant agrees to pay all additional charges incurred by Cornish Horizons for cheque negotiations for each and every payment made. NOTE We reserve the right to change conditions about overseas payments if bank charging system alters.

 

SECURITY BONDS

Some owners require a returnable security bond to be sent with the balance or full payment of the rent.  If a security bond is required it will be indicated (and the amount specified) in the INFORMATION AND FACILITIES section of the property description.  If payable, these are the details of how this works:
 

  1. Security bonds must be on a totally separate cheque
     

  2. They should be made out to the owner (you will need us to give you the owner's name) and will be held un-cashed.
     

  3. They will normally be returned to the tenant within 28 days of departure, provided that there are no deductions to be made as a result of damage or failure to comply with the booking terms and conditions.
     

  4. If charges have to be made the cheque will be paid in immediately and any balance returned to the tenant within 28 days, unless it is impossible to quantify the cost of the deduction within this period.  A small charge may have to be made for administrative work carried out in respect of the deductions to the security bond.
     

  5. Special bonds may be required for bookings made by certain parties - see below.

 

NON FAMILY PARTIES AND SPECIAL BONDS

If a booking is made for a non family party (eg. single sex parties of more than 2 people or groups of single people where the majority are under the age of 25) a 'special bond' may be required.

  1. Single sex parties - bookings to single sex parties in excess of two will not be accepted unless specifically agreed in writing - so if this applies to you contact us immediately.  If there is an agreement to accept such a party it is likely that special conditions might apply such as the payment of a special bond.
     

  2. Groups of single people under 25 - bookings for groups of single people where the majority are under the age of 25 will not be accepted unless specifically agreed in writing - so if this applies to you contact us immediately.   If there is an agreement to accept such a party it is likely that special conditions might apply such as the payment of a special bond.
     

  3. Other circumstances - there may be other circumstances which warrant the payment of a special bond.  We reserve the right to request such a bond.

Special bond - Such special conditions mentioned above may include the requirement for references or for the payment of a special bond of an amount to be agreed. This bond would be held in the owner's bank account until after the booking has taken place. The terms for its return and any deductions to be made from it would be the same as those specified regarding security bonds above.  If a special bond is required this should be sent with the balance or full payment of the rent.  They should be made out to the owner (you will need us to give you the owner's name).

 

BRINGING PETS

Pets are only allowed where specifically stated in the INFORMATION AND FACILITIES section of the property details.

Where pets are permitted there may be a specific limitation on size, type, number or where they are permitted in the property.  In all cases they will be subject to the general conditions regarding pets stated in the 2008 booking conditions

An extra charge is required for a pet in most properties - again see details of the property you wish to book.

 

MINIMUM INVENTORY

In addition to specific furnishings and equipment specified in the individual property details, each cottage has the following items, in accordance with the minimum 'VisitBritain' inventory:

Per bed - 2 pillows, 2 blankets or a duvet (plus extra bedding for mid and low season bookings if necessary).  Per person - table and dessert knife and fork; dessert, soup and tea spoon; dinner, dessert/side plate, cereal/soup bowl; tea cup; saucer; mug; glass tumblers large and small; wine glass; egg cup; 6 coat hangers; place mat.  Per property - ashtrays (if smoking permitted); baking tin/tray; basic clothes drying facilities; biscuit/cake tin/storage container; bread board/chopping board; bread bin; bread knife; broom; bucket; butter dish; cafetiere/coffee maker; carving knife and fork; casserole dish and lid (adequate size); cleaning agents - appropriate to equipment provided; clothes pegs - at least 24; colander; condiment set (two piece); corkscrew and bottle opener; cutlery box or drawer divider; dish cloths; door mat; duster; dustpan and brush; fish slice; floor cloth or mop; frying pan; grater; ice tray; iron and ironing board; kettle - automatic electric; kitchen scissors; ladle; measuring jug; milk jug; mixing bowl large and small; oven cloth/mitt; oven roasting tray; pie dish; potato masher; potato peeler; saucepan (large, medium and small plus two additional large saucepans where eight or more persons are accommodated); 4 serving dishes (to include salad bowl and vegetable dishes); sieve; spare light bulbs; sugar basin; table cloth (where no place mats); table spoons (4 min.); teapot; tea towels with hooks, rails or suckers; tin opener; toast rack; toaster; tray; vacuum cleaner or carpet sweeper; vegetable knife; washing up bowl and brush/sponge; washing up liquid; water jug; whisk; wooden spoon.


UK Holiday Cancellation Plan - click here to get a quote


TO CONTACT US

  1. Telephone - 01841 533 331 (or +44 1841 533 331 if calling from overseas).  Please ensure that you only dial four lots of threes as the company who have the number 533 333 are getting very belligerent about people misdialling our number - thank you.
     

  2. Fax - 01841 533 933 (or +44 1841 533 933 if faxing from overseas)
     

  3. Email - cottages@cornishhorizons.co.uk.  We will confirm whether the property you want to book is available for the dates you require.  If you email please include telephone number and other contact information.
     

  4. Write to us - Cornish Horizons (Holiday Cottages), The Cottage, 19 New Street, Padstow, Cornwall, PL28 8EA (UK)


 Brochure - If you want a brochure click order 2008 brochure by email.  Alternatively you can contact us in one of the ways mentioned above.

Queries - If you have any other queries not mentioned on this page or the help or frequently asked questions pages or if you want to add your name to our waiting list you can contact us using the details above.  Peter or Cathy (the owners), Debbie, Lesley, Fay, Sarah, Lucy, Karen or Kelly will be pleased to help you.   Please let us know how you discovered our website.

Office hours - Our normal office hours are 9.00am to 5.15pm Monday to Saturday.  We are closed on Sundays and Bank Holidays.  As we are a small company, office hours may have to vary at certain times.  Occasionally we are not able to answer the phone because all our staff are engaged on other calls - if you get the answer service please leave a message and we will return your call.  We have a 24 hour answer phone service.


Directions to our offices

Click to return to the top of this page
 

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website design - peter and charlotte osborne
 
To order a brochure and supplement or to view/print this online Our linen hire service and where you can hire baby equipment Help Find out more about the star grading scheme administered by Visit Britain under the “National Quality Assurance Standards” scheme Find out more about Cornish Horizons (Holiday Cottages)